We make commerce more affordable in a platform designed to serve the ones who benefit the most from responsible access to credit.
150 Beach Road, The Gateway West, Level 35, Singapore 189720
OctiFi respects your privacy and has adopted policies, procedures, and processes designed to protect your personal information from misuse, theft, or other loss in accordance with the Singapore Personal Data Protection Act (“PDPA”).
OctiFi collects two basic types of information from you in conjunction with your use of the OctiFi Services (collectively, your “personal information”): (1) personally identifiable information; and (2) non-personally identifiable information.
Personally identifiable information is any information that can identify you.
Non-personally identifiable information is information that does not identify you directly, but may be linkable to you. Examples include demographic information and general location information.
We collect personal information about you through your interactions with or use of the OctiFi Services. Example includes, but is not limited to, the following:
We may also receive personal information about you from third parties in the following circumstances:
Additionally, each time you use the OctiFi Services, our server may automatically collect certain types of non-personally identifiable information. Example includes, but is not limited to, the following:
Personally identifiable information: You may choose not to provide your personally identifiable information to us; however, you will not be able to participate in our instalment program in connection to the OctiFi Services. You can still make payments to our merchants through the use of the OctiFi Services.
Opting out from our solicitations: You may unsubscribe from our marketing emails, but we will still be permitted to contact you for servicing and account-related purposes by clicking the “Unsubscribe” link in the email footer.
Withdrawing your consent: The consent that you provide for the collection, use and disclosure of your personal information will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal information by submitting your request to our data protection officer at the contact details provided below.
Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the same manner.Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal information where such collection, use and disclose without consent is permitted or required under applicable laws.
If you would like to request access to and/or correction of personal information that you provided to us, please contact us at email@example.com.We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal information or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
We use reasonable technical, administrative, and physical safeguards to secure your personal information in accordance with the PDPA.
We take steps to protect the confidentiality of personally identifiable information, and prohibit the unlawful disclosure of such information. We limit access to such personally identifiable information to authorised persons on a confidential and need-to-know basis.
In respect of your payment card data, we do not store your card details in our systems. We authorise and process your future charges using card processors that comply with strict industry standards.
Please be aware that despite our efforts, no data security measures can guarantee 100% security, that there is always some risk involved in transferring data over the internet, particularly if you send personal information to us through an unsecured means, such as email.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
We may retain your personal information for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
We will cease to retain your personal information, or remove the means by which the data can be associated with you as soon as is no longer necessary for legal or business purposes.