For the avoidance of doubt, OctiFi does not provide any credit to the user and the Pay Later Service does not constitute a lending or credit facility.
Description of the Pay Later Service
Pay later in 3 instalments (the “Pay Later Service”, or “Pay Later”), provided to you by way of an app or a web portal is your gateway to make purchases from our participating merchants with an interest free instalment plan. If you are offered the Pay Later Service, you have the option to pay for your purchase with a credit or debit card in three (3) substantially equal payments. You can elect to pay more for your first payment, in which case the remaining amount due will be divided into two (2) equal payments. You will make your payments directly to OctiFi using your card. There is no interest or fees to use this service if you follow the automated payment schedule.
How it works
- Use your own valid debit or credit card to pay (no prepaid cards).
- The first payment is charged when the merchant confirms your order, the next 2 payments are automatically charged every 30 days after that.
- If you return your goods we will automatically reduce the amount you owe us. If you already paid us for a refunded order, we will refund the balance back to your original payment method.
- If you have questions about the quality or delivery of your order or services, please contact the merchant where you made the purchase.
- The issuer of your card may charge interest or fees under your agreement with them. If you have any questions about those charges contact your card issuer.
Is there any cost to use the Pay Later Service?
There are no interest charges with Pay Later, and no fees when you follow your automatic payment schedule. However the issuer of your card may charge interest or other fees under the terms of your card agreement.
If you fail to make the scheduled payment on the due date, we will provide you a courtesy 2-day grace period so that you can update your payment method or ensure enough funds are available on your selected card.
If you fail to make a payment by the end of the courtesy grace period you will be charged a late fee per failed scheduled payment. The late fee starts at S$15 for order values up to S$999.99 with an additional S$15 fee for every S$1,000 increase in order value.
In order to be eligible for the Pay Later Service, you must:
- be a Singaporean citizen or permanent resident;
- be at least 18 years old at the time of purchase;
- have a valid email address;
- have a mobile number issued by a Singaporean telecommunications carrier;
- have a billing and mailing address in Singapore; and
- possess a valid credit card or debit card that is tied directly to an operating bank account located in Singapore
By using the Pay Later Service, you represent and warrant that, you meet our eligibility requirements at any time, and that you agree to and will abide by all of these terms. OctiFi reserves the right to deny, suspend or terminate the Pay Later Service if we believe you do not meet our eligibility requirements.
Privacy and your personal information
You shall always provide accurate information and use your own and correct identity. Any use of information that does not belong to you or that you are not authorised to use, or the use of the Pay Later Service in a non-prescribed way, will be seen as a misuse. OctiFi reserves the right to block the OctiFi Services from further usage.
Authorization to charge payment method
You represent that you are authorised to use the payment method and authorise OctiFi to (1) debit, withdraw or charge your payment method and (2) to initiate any credit, debit or charge to your payment method in order to process any returns, chargebacks, reversals, refunds, corrections or other necessary adjustments. All card payments are subject to authorization by your card issuer. OctiFi will process the payment when your order with the merchant has been confirmed.
Your relationship with merchants
OctiFi is not in any way responsible for the goods or services you order or purchase from merchants, including, without limitation, the quality of such goods and services and how and whether such goods or services are delivered. OctiFi does not provide any endorsements or guarantees for any goods or services offered for sale on third party websites linked to the OctiFi Services. OctiFi does not warrant the accuracy or reliability of any information or marketing messages contained in the third party websites linked to the OctiFi Services. You must contact the merchant to resolve any issues you have with respect to the goods and services you ordered or purchased from the merchant, including, without limitation, any issues relating to shipping and delivery, product warranty, product return, and the terms of any agreements you entered into with the merchant in connection with your order or purchase. Further, you may have certain dispute rights through your credit card issuer if you pay with a credit card. Any disputes filed with your credit card issuer shall be between you and the issuer, and OctiFi shall not be held liable for such disputes.
We may limit the types of cards we accept at our discretion. If a type of card is not accepted you will be notified before the purchase is completed. Valid credit and debit cards issued in Singapore that are not scheduled to expire in the near future are accepted. We do not accept prepaid cards. If we accept a card we will authorise the card for 1/3 of the order total. This amount will not be charged until the merchant confirms the order, but your card issuer may restrict access to the authorised amount while pending.
When using the Pay Later Service, your first payment will be charged once your order is confirmed by the merchant. Two (2) subsequent payments will be due every 30 days after the first payment is charged to your card. Future payments are automatically charged to your card on the due date. In the event the merchant does not charge for your entire order at the same time, we will create a different Pay Later order for each merchant charge. Each of these order parts will have its own due date depending on when the merchant confirms that part of your order. This situation may occur where a merchant does not deliver all the items or services at the same time of the order placement, and makes a new charge when the products and/or services are delivered.
If we are unable to charge your selected payment method for the amount due on your due date we will provide you a courtesy 2-day grace period so that you can update your payment method or ensure enough funds are available on your selected card. If you update your card, we will attempt to collect the late payment immediately. Otherwise we will attempt to charge your original card or previously added card(s) again after the two-day period. It is important you ensure enough funds are available to complete your payment on the due date.
If you fail to make a payment by the end of the courtesy grace period you will be charged $15 late fee, and unable to make new purchases using the Pay Later Service. We may continue to attempt to collect overdue and currently due payments, or invoice you separately for the unpaid total.
Any returns or refunds credited to your purchase will reduce your outstanding balance, but do not count as payments. You will need to continue to make your previously disclosed payments at scheduled due dates until your balance is paid in full. If you have a credit balance you authorise us to credit the balance back to your card, or any other card we have on file for you.
You will be in default if you: (a) fail to make any payment by due date after any applicable grace period(s); (b) become the subject of insolvency or bankruptcy proceedings; (c) supply false, misleading, or incorrect information to us; or (d) violate or are unwilling to comply with any provision in these terms.
If you are in default OctiFi may: (a) charge the outstanding balance on your purchase immediately, using any card we have on file for you or by a separate invoice; (b) employ a debt collection agency to receive payment and you will have to pay all reasonable costs (including attorney’s fees) incurred by OctiFi and/or the debt collection agency; and (c) report default information to credit bureaus.
Credit report access and reporting
By agreeing to these terms, you authorise OctiFi to obtain credit reports about you from consumer credit bureaus. We may report information about your order to consumer credit bureaus. Late payments, missed payments, or other defaults on your purchase may be reflected in your credit report.
We do not store your card details in our systems. We authorise and process your future charges using card processors that comply with strict industry standards. You may manage your card(s) through our consumer web portal at app.octifi.com or the OctiFi Mobile App.
Debit card transactions
If you use a debit card, you authorise OctiFi to initiate pre-authorised transfers from your account. The amount of each transfer is disclosed during the creation of your order. You agree we may initiate transactions in the amounts listed, or less, in the event that part of your order is returned or not fully captured. You will receive your final payment schedule through email and/or SMS, and available through the OctiFi Mobile App, once the merchant confirms your order. If you would like to cancel pre-authorised transfers from your account you may change your payment card or contact your financial institution. You agree these terms will serve as your copy of your authorization for OctiFi to initiate pre-authorised transfers. We will provide notice within 2 days after each payment confirming that you have paid the amount listed in your payment schedule (or less, in the event part of the order is returned or not fully captured).
OctiFi Pte Ltd. 100 Amoy Street, Singapore, 069920 (UEN: 201930586K)
For complaints, the information provided on www.octifi.com applies. If you have a complaint towards OctiFi, you can submit your complaint through our customer service at support.octifi.com.
Last Updated: 07/10/2020